How can we help?
Answers to common questions about purchasing, licenses, billing, and support.
Frequently asked questions
How do I receive my software after purchase? expand_more
Once your payment is confirmed, your license details are added to your account and emailed to you. You can always view them under your customer portal in the Licenses section.
Do you sell genuine licenses? expand_more
Yes. We are an authorized reseller and source licenses directly from vendors and accredited distributors, so every key is 100% genuine.
How do subscription renewals work? expand_more
Subscriptions renew automatically on your billing date unless auto-renew is turned off. We email you a reminder before each renewal so there are no surprises.
Can I add or reduce seats later? expand_more
Yes. Email [email protected] with your subscription number. Our team will confirm pricing and whether changes take effect immediately or at your next renewal.
What payment methods do you accept? expand_more
We accept major credit and debit cards through our secure Stripe checkout. Prices are shown in USD, SGD, or THB depending on your selected region.
What is your refund policy? expand_more
Because licenses are delivered digitally, refunds are handled case by case. See our Refund & Returns Policy or contact support within 14 days of purchase.
Still need help?
Our team is ready to assist with any question.